Wiseacre Capital Service Limited – Return Policy

At Wiseacre Capital Service Limited, we are committed to ensuring customer satisfaction with our high-quality construction materials. Below is our return policy to address any concerns regarding purchased items:

1. Eligibility for Returns

• Items must be returned within 7 days of purchase.
• Products must be unused, undamaged, and in their original packaging.
• A valid proof of purchase (receipt or invoice) is required for all returns.

2. Non-Returnable Items

• Customized or specially ordered materials.
• Materials that have been altered, cut, or modified.
• Items damaged after delivery due to improper handling or storage.

3. Return Process

• Notify our customer service team at wiseacrecapital.co.ke within the eligible return period.
• Returns must be delivered to our warehouse or agreed pickup location. Transportation costs for returns may apply.

4. Refunds and Exchanges

• Refunds will be processed within 7 business days after inspection of returned items.
• Exchanges can be made for items of equal value, subject to stock availability.
• Any price differences for exchanges will be settled at the time of the transaction.

5. Defective or Incorrect Items

• If a product is defective or does not match your order, please report the issue within 48 hours of delivery. We will arrange a replacement or provide a full refund after verification.

6. Contact Us

For further assistance, please contact us at:

• Phone: 0741 898 422
• Email: info@wiseacrecapital.co.ke
• Address: P.O BOX 4096 Nakuru city Nakuru County,kenya.

We value your business and appreciate your understanding of our return policy.